Vasudeva Vempati

IT Support Professional

Detail-oriented IT Support Professional with expertise in Microsoft 365, Azure AD, network troubleshooting, and ticketing systems. I deliver reliable, secure, and efficient IT solutions that keep organizations running smoothly.

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1 Years of experience

Vasudev

About Me

I am a dedicated IT Support Professional specializing in help desk operations, Microsoft 365 administration, and network troubleshooting. With hands-on experience in resolving high-volume IT tickets, managing Azure AD identities, and strengthening security through Microsoft Defender and compliance tools, I help organizations maintain secure, high-performing IT environments. My approach combines technical precision, clear documentation, and proactive problem-solving to enhance user experience, operational continuity, and service reliability.

My expert
areas

Experienced in IT help desk support, Microsoft 365 administration, Azure AD identity management, network troubleshooting, and security compliance, delivering measurable improvements in uptime, efficiency, and user satisfaction.

Skills

Microsoft 365 & Azure AD Administration

IT Help Desk & Ticketing Systems

Network Troubleshooting (DNS, DHCP, VPN)

Security & Compliance (Microsoft Defender, DLP)

Technical Documentation & SOP Development

Scripting & Reporting (Python, Excel Dashboards)

1
Years of Experience
500
Tickets Resolved
25
SOPs Authored
150
User Accounts Managed

Education

Post Graduate Certificate in Cloud Computing Technologies

George Brown Polytechnic

Toronto, ON, Canada

May 2025 – Present

CGPA: 3.6

Bachelor of Technology in Electronics and Communication

CMR College of Engineering and Technology

Hyderabad, India

June 2019 – April 2023

CGPA: 8.45

Experience

Top Talent Bridge

IT Support Intern | January 2023 – January 2024

Resolved 25+ daily IT support tickets related to password resets, MFA failures, and Microsoft Office 365 issues, achieving first-call resolution and reducing repeat incidents by 28%.
Managed Azure AD user accounts, permissions, and group policies for 100+ users, minimizing account lockouts through monitoring, access reviews, and automated remediation.
Conducted daily security checks using Microsoft Defender logs, identifying misconfigurations and enforcing baseline security policies to prevent credential misuse incidents.
Authored 18 SOPs for service desk workflows, asset handling, and incident response, improving knowledge base clarity and accelerating onboarding by 34%.
Provided remote Tier 1 support across Canada, triaging incidents, documenting fixes, and maintaining 99.8% uptime while meeting SLA and audit requirements.

Certifications

AZ-900: Microsoft Azure Fundamentals

September 2025

Microsoft

Projects

Microsoft 365 Environment Implementation and Management for a Mid-Sized Organization

Personal Project

MS Office 365 Admin

Skills Used

Microsoft Office 365, Azure AD, Microsoft Defender, SharePoint Online, OneDrive for Business, Viva Engage, DLP, Audit Logs, Security Policies

Key Roles

Implement and manage a Microsoft 365 environment for a 300-user organization, configuring user accounts, groups, permissions, and service settings across multiple departments.
Configure Microsoft Defender for Office 365 with Safe Links, Safe Attachments, and phishing protection policies to strengthen email security and improve overall secure score.
Design secure collaboration using SharePoint Online, OneDrive for Business, and Viva Engage, including version control, retention policies, and restricted external sharing.
Enforce data protection and compliance by setting encryption, DLP alerts, audit logging, and monitoring insider risk activities using Microsoft 365 compliance center tools.